ATS Webinars: RiSE iParts

iParts, also known as Dynamic Content Items, are small software applications that can be used to extend the functionality of iMIS through the RiSE Web Engagement Platform. In addition to covering the most common out of the box iParts, we also share information about our custom developed iParts and how to use them in your RiSE website.

Want to learn more about a different iPart? Contact us with your idea for a future webinar.

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Making Remote Customer Service Easy with Website Chat

Date: Wednesday, April 29, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development

With staff working remotely, customer service can be a challenge. Have you used a website's chat options to get a question answered quickly? Would you like to offer the same immediate convenient customer service to your site's visitors? Now you can with the ATS Chat Module for iMIS. This module will allow you to easily assign remote staff members to answer questions in real time and record the dialog on the member's activity record. You can use chat to also send requested documents or assist in log-in issues.Join us as we review how chat can provide excellent customer service while making the process easy for remote staff.

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Certification Made Easy

Date: Wednesday, February 12, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Beth Kampner, Senior Project Manager
Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Do you have a certification and/or continuing education program where people earn credits based on information that is (or can be) stored in Activities? There may be a simpler solution for you than the full-blown iMIS Certification module. Even if you have minimum requirements and different types of credits which can/must be earned, this could be the out-of-the-box solution you have dreamed of! In this webinar, we’ll show you how ATS has created a series of iParts that can be configured to your specifications for maintaining your continuing education needs.

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Chat for iMIS- The Next Level in Customer Care

Date: Wednesday, May 29, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Brent Sitton, Director of Product Development
Presenter: Stephanie Mareski, Director of Member Support, EPCOR

Are you looking to provide unparalleled customer care support? Have you ever used a chat feature on another website and thought it could also benefit your community? Join us as we review how ATS' Chat module can do just that by integrating SnapEngage with iMIS to allow your community to get immediate help while also tracking that information on their individual iMIS record. During this webinar we will also explore how EPCOR is using the tool to provide world-class customer support and how they are leveraging the chat information for quality control and member engagement scoring.

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Advanced IQA Layout and Formatting with ATS Custom Query Display iPart

Date: Wednesday, May 16, 2018

iMIS gives associations the ability to conduct extensive queries, but if you're like many of our customers, you've found the output format less than ideal. ATS created the Custom Query Display iPart in response to this need. Join us to learn about the freedom and flexibility this iPart provides to take control over your query results layout and formatting.

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Chat for iMIS - Customer Service for Millennials

Date: Wednesday, February 22 2017

You've heard the numbers – Millennials will give you ONE opportunity to prove your value to them. If they can't find what they need immediately, that opportunity may be GONE.

Discover what one association has done to solve this pressing customer service need by implementing technology that Millennials prefer over phone calls. Byron Patterson of JCAPHO will walk us through how they have implemented online chat to provide immediate help at the instant the member or prospect is on the site trying to gain access.

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Upgrading Your Customer Care with the NEW ATS Chat Module for iMIS

Have you ever used the chat option on a website to get a question answered quickly? Do you wish you could offer the same convenient customer service to your site visitors? Now you can with the new ATS Chat Module for iMIS. The ATS Chat Module allows organizations to communicate with its members online, in real-time, while accessing their iMIS record and recording chat text. Join us as we review how it works.

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Best Practices for Building Directories in RiSE

This webinar will review a variety of options that are avaiable to build dynamic and robust directories in RiSE. We will demonstrate a range of options, from out-of-the-box options such as the Query Menu and Panel Editor iParts to custom iParts such as the Custom Query Display iPart and ATS Geocoding Module.

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Extend the Functionality of iMIS with ATS' Most Popular iParts

By customer demand, ATS has developed many iParts that address the needs of today's iMIS users. This webinar will highlight our most popular iParts including:

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What's an iPART and Why do I Need One?

Not sure about iParts? This 30 minute webinar will cover what an iPart is/does and demonstrate some game-changing iParts available to associations.

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