Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Executive Series: Managerial Techniques that can Help Assess your Readiness for iMIS Cloud

Date: Wednesday, February 24, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Beth Kampner, Senior Project Manager
Moderator: Richard Banks, Sales Manager

Moving to iMIS Cloud is like moving to a new house. When planning a move, an important task is to discard old items-things that are overused or that are never used and overcoming the emotional nostalgic attachment to the past or outdated things. Such a move gives us an opportunity to discard old items and old ways of doing things. Transitioning to iMIS cloud presents similar challenges. Knowing as much as possible about your current iMIS usage, needs, wants, environment, integrations, and interactions, is vital to a successful transition to the cloud for iMIS or any other platform. Your staff can name quite of few of these off the tops of their heads but what are the costs of those they cannot think of easily? Costs in time, money, customer satisfaction can easily add up. This webinar will address ways to think about what your staff know, don't know, and how to help gain a better understanding of your organization's iMIS neighborhood for a more successful transition to iMIS Cloud.

Note that this is the second in a series of ATS webinars for associations executives who need to start preparing for transition to iMIS Cloud. It is not required to have viewed the first in the series in order to attend this one, but if you are interested, it can be found here .

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Transitioning Away from Stored Procedures: Past, Present, and Future

Date: Wednesday, February 10, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Moving to the iMIS Cloud means eliminating custom Stored Procedures. Don't Panic...There are solutions! This webinar will discuss how to use Business Object Designer, IQA and other cloud-friendly tools to provide and access the needed information without the use of SQL.

Watch the Recording Download the Webinar Slides

Executive Planning for iMIS Cloud Transition

Date: Wednesday, January 27, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Beth Kampner, Senior Project Manager
Moderator: Richard Banks, Sales Manager

Are you an association executive worried about moving your association to the iMIS Cloud? Join us for this executive-level webinar where we will discuss the strategies and big-picture planning for a stress-free migration to iMIS Cloud. We will cover high-level planning components for your entire organization that will be required to ensure an efficient transition.

Watch the Recording Download the Webinar Slides

Engagement Scoring - Making Sense of Your Data

Date: Wednesday, November 18, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Engagement scoring is a powerful tool that allows your organization to leverage the data you are collecting in iMIS to determine who engages in your community. Why is this important and how can it be used? Simply put, Engagement Scoring is an important tool to determine who are your most active and influential members and who may be in jeopardy of not renewing. During this webinar we will review how organizations are configuring this tool to gain greater insight into the activities of their members and to leverage it for strategic planning to further promote their organizations goals and initiatives.

Watch the Recording Download the Webinar Slides
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Preparing for the Cloud - Transitioning to ASI's Test Servers

Date: Wednesday, October 28, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Moderator: Richard Banks, Sales Manager

At the recent NiUG Virtual Discovery Conference, ASI announced that iMIS 2020 will not be available for on-premise installations and that it will be available as part of a cloud-transition strategy, The goal over the next few years is to migrate clients with on-premise versions of iMIS to the cloud. Join us as we review what you will need to know to transition to ASI's hosted test servers and an outline of what you should be doing to accomplish it and achieve success.

ATS has transitioned many organizations to the cloud and over the next year, we will be focusing on helping to prepare the iMIS community for this change.

Watch the Recording Download the Webinar Slides