Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Engagement Scoring - Making Sense of Your Data

Date: Wednesday, November 18, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Engagement scoring is a powerful tool that allows your organization to leverage the data you are collecting in iMIS to determine who engages in your community. Why is this important and how can it be used? Simply put, Engagement Scoring is an important tool to determine who are your most active and influential members and who may be in jeopardy of not renewing. During this webinar we will review how organizations are configuring this tool to gain greater insight into the activities of their members and to leverage it for strategic planning to further promote their organizations goals and initiatives.

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Preparing for the Cloud - Transitioning to ASI's Test Servers

Date: Wednesday, October 28, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Moderator: Richard Banks, Sales Manager

At the recent NiUG Virtual Discovery Conference, ASI announced that iMIS 2020 will not be available for on-premise installations and that it will be available as part of a cloud-transition strategy, The goal over the next few years is to migrate clients with on-premise versions of iMIS to the cloud. Join us as we review what you will need to know to transition to ASI's hosted test servers and an outline of what you should be doing to accomplish it and achieve success.

ATS has transitioned many organizations to the cloud and over the next year, we will be focusing on helping to prepare the iMIS community for this change.

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Automated Processes Save Time and Money

Date: Wednesday, September 16, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Join us as we explore innovations that ATS has recently implemented to turn manual processes into automated ones that, in turn, save time for staff. These processes are innovative implementations of RiSE tools that may have application for your organization. We'll will demonstrate an online join that dynamically calculates dues during the process and branches depending on the type of membership. We'll also explore an event registration that determines the membership status of a newly entered event registrant and charges them different pricing depending on their status.

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Strategies You Can Employ Now to Ensure an Easier Upgrade

Date: Wednesday, August 19, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Tip Ramsay, Creative Director
Presenter: Jake Robida, Service Team Manager
Moderator: Michelle Clemovich, Senior iMIS Consultant

Are you getting the most out of iMIS? You may not be if you aren't keeping current with the latest releases. Not only do the releases offer new and exciting functionality and process improvements, but also security fixes. Unfortunately for many upgrading can be complicated by older processes. Join us as we review how leveraging some of the newer, updated processes can enhance your efficiency and make upgrading smoother. We will be reviewing the best way to handle:

  • Reports
  • Queries
  • Updating Data
  • Authentication
  • Websites
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The Unexpected Benefits of Pivoting to a Virtual Meeting

Date: Wednesday, July 8, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Rebecca Achurch, Founder, Achurch Consulting
Debbie Fillinich, Association Management & Membership Expert, Achurch Consulting
Presenter: Randy Richter, Director of Technology, Partner

In recent months, associations have pivoted away from planned in-person to virtual meetings. While most have talked about doing this, few know exactly how to make sure the virtual meeting platform they are considering is really the best for them. Our webinar will give attendances tips they can use when selecting a virtual meeting platform and highlight how this unexpected change is an opportunity for associations to enhance their:

  • Business Development
  • Member Value
  • User Experience
  • Platform ROI
  • Networking Opportunities
  • and More
Watch the Recording Download the Webinar Slides