Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.


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Automated Processes Save Time and Money

Date: Wednesday, September 16, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Join us as we explore innovations that ATS has recently implemented to turn manual processes into automated ones that, in turn, save time for staff. These processes are innovative implementations of RiSE tools that may have application for your organization. We'll will demonstrate an online join that dynamically calculates dues during the process and branches depending on the type of membership. We'll also explore an event registration that determines the membership status of a newly entered event registrant and charges them different pricing depending on their status.

Watch the Recording Download the Webinar Slides
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Strategies You Can Employ Now to Ensure an Easier Upgrade

Date: Wednesday, August 19, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Tip Ramsay, Creative Director
Presenter: Jake Robida, Service Team Manager
Moderator: Michelle Clemovich, Senior iMIS Consultant

Are you getting the most out of iMIS? You may not be if you aren't keeping current with the latest releases. Not only do the releases offer new and exciting functionality and process improvements, but also security fixes. Unfortunately for many upgrading can be complicated by older processes. Join us as we review how leveraging some of the newer, updated processes can enhance your efficiency and make upgrading smoother. We will be reviewing the best way to handle:

  • Reports
  • Queries
  • Updating Data
  • Authentication
  • Websites
Watch the Recording Download the Webinar Slides
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The Unexpected Benefits of Pivoting to a Virtual Meeting

Date: Wednesday, July 8, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Rebecca Achurch, Founder, Achurch Consulting
Debbie Fillinich, Association Management & Membership Expert, Achurch Consulting
Presenter: Randy Richter, Director of Technology, Partner

In recent months, associations have pivoted away from planned in-person to virtual meetings. While most have talked about doing this, few know exactly how to make sure the virtual meeting platform they are considering is really the best for them. Our webinar will give attendances tips they can use when selecting a virtual meeting platform and highlight how this unexpected change is an opportunity for associations to enhance their:

  • Business Development
  • Member Value
  • User Experience
  • Platform ROI
  • Networking Opportunities
  • and More
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Best Practices for Keeping Your IT Environment Secure

Date: Wednesday, June 24, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Thomas Valadez, Senior Security Analyst, American Technology Services
Presenter: Bill Rankin, Manager of Compliance and Security Services, American Technology Services
Presenter: Randy Richter, Director of Technology, Partner

Is there a security expert in the house? Yes, there is! Join us as we team up with security experts from American Technology Services to review best practices to keep your IT infrastructure and applications safe. During this presentation we will review how to prevent common vulnerabilities and what to look for if you suspect you have been compromised.

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How to Maintain Value to Sponsors and Corporate Members in a World of Virtual Events

Date: Wednesday, May 27, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner

Moving from live conferences to virtual ones carries a wide range of challenges, not the least of which, is how do you provide value to your sponsors & corporate members if you no longer have physical booths and in-person meetings. Join us as we review creative ways to provide value including virtual trade shows, sponsor dashboards, directories with video presentations, virtual happy hours and much more.

Watch the Recording Download the Webinar Slides