Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact us with comments, questions or to request a quote.

Webinars


Customizing Profiles

Date: Wednesday, June 15, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Jake Robida, Service Team Manager
Moderator: Richard Banks, Sales Manager

Did you know that iMIS comes with an out-of-the-box profile for both individuals and organizations? Enhancing your profiles starts with these and off you go! Determining what information a member needs to see about fellow members or organizations is key. Today's learning objectives include:

  • Profiles vs My Account
  • What is included out-of-the-box
  • Making it configurable
  • iParts to consider using
  • To share or not share
Register

Roadmap to iMIS EMS Series: Removing Customizations - SQL Views

Date: Wednesday, May 11, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

SQL Views are an easy way to compile data for reporting. However, with no SQL access in iMIS EMS this tool will no longer exist. Join ATS, as we discuss strategies and solutions to eliminate the need for SQL views without losing the functionality SQL views provide.

This is part 2 in the ATS Road to iMIS Series. View part one.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Building a Roadmap to iMIS EMS

Date: Wednesday, March 23, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

It’s not as easy for some organizations to simply “remove all customizations” on their path to iMIS EMS. This webinar will provide suggestions on what to do once you have identified your customizations. From looking at infrastructure to re-defining business processes we will discuss how prioritize and move forward. Whether it’s a 6-month or a 5-year plan, creating a roadmap will guide you to the goal.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Exciting New Capabilities of iMIS EMS

Date: Wednesday, February 23, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

iMIS customers that have been using iMIS for years may have uncertainty about the migration to iMIS EMS as a lot of news may focus on fear of the unknown. However, iMIS EMS offers some amazing capabilities not found in iMIS 2017 that you will be very interested to learn about. This webinar will feature the new capabilities and get your organization excited about the upgrade.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Best Practices for Member Types

Date: Wednesday, February 9, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Presenter: Laura Tidquist, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

A key to great data management is keeping your data clean. What better way to do that than streamlining your member types? In this webinar we will review methodology for creating member types, setting up member types in iMIS EMS, and tools that can be used to clean up those extraneous member types. Please join us and learn how you can update your data strategy with effective member types.

Watch the Recording in the ATS Learning Center Download the Webinar Slides