Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars

CAE Approved Logo

The Unexpected Benefits of Pivoting to a Virtual Meeting

Date: Wednesday, July 8, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Rebecca Achurch, Founder, Achurch Consulting
Debbie Fillinich, Association Management & Membership Expert, Achurch Consulting
Presenter: Randy Richter, Director of Technology, Partner

In recent months, associations have pivoted away from planned in-person to virtual meetings. While most have talked about doing this, few know exactly how to make sure the virtual meeting platform they are considering is really the best for them. Our webinar will give attendances tips they can use when selecting a virtual meeting platform and highlight how this unexpected change is an opportunity for associations to enhance their:

  • Business Development
  • Member Value
  • User Experience
  • Platform ROI
  • Networking Opportunities
  • and More
Watch the Recording Download the Webinar Slides
CAE Approved Logo

Best Practices for Keeping Your IT Environment Secure

Date: Wednesday, June 24, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Thomas Valadez, Senior Security Analyst, American Technology Services
Presenter: Bill Rankin, Manager of Compliance and Security Services, American Technology Services
Presenter: Randy Richter, Director of Technology, Partner

Is there a security expert in the house? Yes, there is! Join us as we team up with security experts from American Technology Services to review best practices to keep your IT infrastructure and applications safe. During this presentation we will review how to prevent common vulnerabilities and what to look for if you suspect you have been compromised.

Watch the Recording Download the Webinar Slides
CAE Approved Logo

How to Maintain Value to Sponsors and Corporate Members in a World of Virtual Events

Date: Wednesday, May 27, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner

Moving from live conferences to virtual ones carries a wide range of challenges, not the least of which, is how do you provide value to your sponsors & corporate members if you no longer have physical booths and in-person meetings. Join us as we review creative ways to provide value including virtual trade shows, sponsor dashboards, directories with video presentations, virtual happy hours and much more.

Watch the Recording Download the Webinar Slides

No More Stored Procedures?!

Date: Wednesday, May 13, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Michelle Clemovich, Senior iMIS Consultant
Presenter: Randy Richter, Director of Technology, Partner

As IMIS moves away from on-premise SQL access. ATS has developed a creative solution to safely update existing records. Learn how you can update your existing data without the use of SQL jobs and stored procedures.

Watch the Recording Download the Webinar Slides
CAE Approved Logo

Supporting Remote Staff Who Need to Use iMIS

Date: Wednesday, March 25, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner

Organizations are looking for the solutions to provide iMIS access to remote staff. The traditional methods of VPN and terminal servers can work but present their own challenges. Alternatively, many staff can perform the tasks of their job by using the iMIS Staff Site. This webinar will talk about some of the tools and techniques that can be implemented to support remote staff using iMIS. We will talk about some of the challenges with traditional models and some of the opportunities to use the latest iMIS solutions.

Watch the Recording Download the Webinar Slides