Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact us with comments, questions or to request a quote.

Webinars


Writing Effective IQAs

Date: Wednesday, October 13, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

IQAs are a fundamental part of iMIS dashboards and integration bridges. Poorly written queries cause performance issues for users, but they can also negatively affect overall system performance. Generally, the more complex the query, the greater the cost to performance. Learn best practices for writing your IQA in this webinar.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Getting the Most Out of the iMIS Fundraising Module

Date: Wednesday, September 29, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Sarah Hoddinott, Principal Consultant, Boost It Up
Moderator: Richard Banks, Sales Manager

Covid-19 heavily impacted foundation revenue. Many foundations and charities report that donation revenue is still down. It is more important than ever to focus your efforts and identify missed opportunities. Moves Management is a donor development program that focuses on high-end prospects and donors. If your organization is licensed for the iMIS Fundraising module then it’s already a tool in your iMIS system. This webinar is focused on different Moves Management solutions and how they are tailored to the organization that uses them. Join us to learn how quick and easy it is to leverage the power of your iMIS Solution by identifying new prospects, managing a pipeline of forecastable revenue sources, and giving your fund development team tools that they can take on the road with them as they start visiting donors face-to-face again.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

A New Solution for Certification and Continuing Education

Date: Wednesday, August 18, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Are you struggling with certifying and/or issuing and maintaining continuing education credits for your members? Join us as we review the ATS solution for a simpler yet powerful alternative to the full-blown iMIS Certification Module, using out-of-the-box iMIS capability. ATS has developed a set of templates for certification organizations that can be used to quickly implement a certification process for your organization. Depending on your specific requirements, the ATS templates can be used with Advanced Process Automation and/or ATS Cloud Data Manager .

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Getting the Most Out of your Event Confirmation Dashboard

Date: Wednesday, July 7, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Aaron Milligan, iMIS Consultant
Moderator: Richard Banks, Sales Manager

One of the most often missed steps for getting the most out of your staff site, is setting up your Event Confirmation dashboard. Learn how to customize the event registration search, use your own templates, and send confirmations and follow-up emails. We will show you how to make it all easy!

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Member Journey with iMIS

Date: Wednesday, June 23, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Is it easy for customers to be successful on your organization’s website? Or are those customers encountering hurdles and friction that impede their ability to be successful? Defining a member journey helps organizations understand how to improve member's experiences and define what prospective members need in order to engage with your organization including, showing the gaps between the desired member experience and the one they actually receive. This webinar will provide an overview of how to create a member journey with iMIS tools.

Watch the Recording in the ATS Learning Center Download the Webinar Slides