Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Getting the Most Out of your Event Confirmation Dashboard

Date: Wednesday, July 7, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Aaron Milligan, iMIS Consultant
Moderator: Richard Banks, Sales Manager

One of the most often missed steps for getting the most out of your staff site, is setting up your Event Confirmation dashboard. Learn how to customize the event registration search, use your own templates, and send confirmations and follow-up emails. We will show you how to make it all easy!

CAE Approved LogoRegister

Member Journey with iMIS

Date: Wednesday, June 23, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Is it easy for customers to be successful on your organization’s website? Or are those customers encountering hurdles and friction that impede their ability to be successful? Defining a member journey helps organizations understand how to improve member's experiences and define what prospective members need in order to engage with your organization including, showing the gaps between the desired member experience and the one they actually receive. This webinar will provide an overview of how to create a member journey with iMIS tools.

CAE Approved LogoRegister

Event Registration Adjustments and Basic Reporting

Date: Wednesday, May 26, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Laura Tidquist, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Registering people for events is a simple enough process but when changes or adjustments need to be done staff might not always know where to turn, especially in the staff site. Join us as we review cancellations, transfers, re-registering, and basic reporting available.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Executive Series: An Overview of iMIS Cloud Capabilities

Date: Wednesday, April 7, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Presenter: Tresse French, Technical Support Analyst
Moderator: Richard Banks, Sales Manager

When moving to the cloud some things will change and some will stay the same. Join us as we review important changes you will need to account for when transitioning from an on-premise version of iMIS to Cloud.

Note that this is the third in a series of ATS webinars for associations executives who need to start preparing for transition to iMIS Cloud. It is not required to have viewed the first two in the series in order to attend this one, but if you are interested, it can be found here.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Executive Series: Managerial Techniques that can Help Assess your Readiness for iMIS Cloud

Date: Wednesday, February 24, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Beth Kampner, Senior Project Manager
Moderator: Richard Banks, Sales Manager

Moving to iMIS Cloud is like moving to a new house. When planning a move, an important task is to discard old items-things that are overused or that are never used and overcoming the emotional nostalgic attachment to the past or outdated things. Such a move gives us an opportunity to discard old items and old ways of doing things. Transitioning to iMIS cloud presents similar challenges. Knowing as much as possible about your current iMIS usage, needs, wants, environment, integrations, and interactions, is vital to a successful transition to the cloud for iMIS or any other platform. Your staff can name quite of few of these off the tops of their heads but what are the costs of those they cannot think of easily? Costs in time, money, customer satisfaction can easily add up. This webinar will address ways to think about what your staff know, don't know, and how to help gain a better understanding of your organization's iMIS neighborhood for a more successful transition to iMIS Cloud.

Note that this is the second in a series of ATS webinars for associations executives who need to start preparing for transition to iMIS Cloud. It is not required to have viewed the first in the series in order to attend this one, but if you are interested, it can be found here .

Watch the Recording in the ATS Learning Center Download the Webinar Slides