Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact us with comments, questions or to request a quote.

Webinars

iMIS Lessons Learned in 2025 and What is on the Horizon for 2026

Wednesday, February 4th @ 3:00 PM ET

Co-Presenter: Randy Richter, Director of Technology, ATS
Co-Presenter: Brent Sitton, Director of Product Development, ATS
Co-Presenter: Ryan Rejda, iMIS Consultant,ATS

As 2025 comes to a close, iMIS organizations have gained valuable insights from real-world implementations, platform enhancements, and evolving best practices. Join us for a practical, forward-looking webinar where we’ll reflect on key lessons learned in 2025 and explore what’s ahead in 2026.

Key Lessons Learned in 2025

We’ll review several impactful topics that surfaced repeatedly across iMIS projects this year, including:

  • Persisted Cash Membership Invoices
    What we learned about managing persisted cash, membership renewals, and invoice accuracy—and how organizations adapted their processes to reduce confusion and rework.
  • Previewing a Business Object Without a Query
    Tips and lessons around leveraging Business Objects more efficiently, including methods for previewing data without relying solely on saved queries.
  • Dashboards to Unify Data
    How dashboards became a central tool in 2025 to bring together financial, engagement, and membership data—providing staff and leadership with clearer, actionable insights.

Looking Ahead to 2026

We’ll also explore what’s on the horizon and how you can start preparing now, including:

  • Practical Tips for Enhancing Security
  • Strategic Preparation Tips How to position your organization to take advantage of upcoming iMIS features with minimal disruption.

Register

Navigating Custom & Third-Party Integrations in Your Transition to iMIS EMS

Moderator: Randy Richter, Director of Technology, Partner, ATS

Transitioning to iMIS EMS is a significant step for any organization, offering a robust platform for managing membership, events, and fundraising. However, the success of this transition may depend on how well you manage your integrated third-party applications. Join us for an insightful webinar where we delve into the strategies and best practices for effectively planning and executing a smooth transition for your third-party applications.

Watch The Recording In The ATS Learning Center Download the Webinar Slides

Creating an Effective Internal EMS Team

Moderator: Ryan Rejda, iMIS Consultant, ATS

Embarking on a transition to EMS can be a daunting task for any organization. Join us as we review tips that will help your organization create an effective team to tackle the complexities of the move to EMS. We will review some nuances that can streamline project planning and execution. Whether you're transitioning to EMS or tackling other iMIS-related ventures, this session promises to equip you with actionable strategies and practical tips that you can implement immediately.

Watch The Recording In The ATS Learning Center Download the Webinar Slides

Roadmap to EMS: Upgrade Dashboard

Date: Wednesday, November 8, 2023

Time: 3:00 PM ET (1:00 PM MT)

Moderator: Michelle Clemovich, CiP, COWA, Lead iMIS Consultant
Moderator: Richard Banks, Sales Manager

Learn about the latest tool to make your journey to EMS smoother. We will review the new ASI Dashboard and talk about other ways to get ready to make the move while still in iMIS 2017. This is the fifth segment of the Roadmap to EMS series.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Roadmap to EMS: Data Hygiene

Date: Wednesday, November 30, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

In the fourth installment of this series, ATS will focus on the importance of clean data. This is crucial to any database, but further with no access to SQL in iMIS it becomes a showstopper. We will look at the "gotcha's" found in iMIS EMS. As well as talk about solutions to address these issues before you migrate.

Watch the Recording in the ATS Learning Center Download the Webinar Slides