Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Transitioning Away from Stored Procedures: Past, Present, and Future

Date: Wednesday, February 10, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Moving to the iMIS Cloud means eliminating custom Stored Procedures. Don't Panic...There are solutions! This webinar will discuss how to use Business Object Designer, IQA and other cloud-friendly tools to provide and access the needed information without the use of SQL.

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Executive Planning for iMIS Cloud Migration

Date: Wednesday, January 27, 2021

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Beth Kampner, Senior Project Manager
Moderator: Richard Banks, Sales Manager

Are you an association executive worried about moving your association to the iMIS Cloud? Join us for this executive-level webinar where we will discuss the strategies and big-picture planning for a stress-free migration to iMIS Cloud. We will cover high-level planning components for your entire organization that will be required to ensure an efficient transition. We will touch on:

  • What type of personnel needs to be involved, from which departments and with what skill sets
  • What can be planned for and tackled in advance so that the transition is as smooth as possible
  • What integrations do you need to keep in place, add, or remove. For those that are remaining in place, what do you consider for the transition so that you minimize connectivity issues and reduce downtime.

Note that this webinar is designed to appeal to executive staff who have insight into the organization as a whole, not just IT, membership or events staff.

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Engagement Scoring - Making Sense of Your Data

Date: Wednesday, November 18, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Engagement scoring is a powerful tool that allows your organization to leverage the data you are collecting in iMIS to determine who engages in your community. Why is this important and how can it be used? Simply put, Engagement Scoring is an important tool to determine who are your most active and influential members and who may be in jeopardy of not renewing. During this webinar we will review how organizations are configuring this tool to gain greater insight into the activities of their members and to leverage it for strategic planning to further promote their organizations goals and initiatives.

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Preparing for the Cloud - Transitioning to ASI's Test Servers

Date: Wednesday, October 28, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Moderator: Richard Banks, Sales Manager

At the recent NiUG Virtual Discovery Conference, ASI announced that iMIS 2020 will not be available for on-premise installations and that it will be available as part of a cloud-transition strategy, The goal over the next few years is to migrate clients with on-premise versions of iMIS to the cloud. Join us as we review what you will need to know to transition to ASI's hosted test servers and an outline of what you should be doing to accomplish it and achieve success.

ATS has transitioned many organizations to the cloud and over the next year, we will be focusing on helping to prepare the iMIS community for this change.

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Automated Processes Save Time and Money

Date: Wednesday, September 16, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development
Moderator: Richard Banks, Sales Manager

Join us as we explore innovations that ATS has recently implemented to turn manual processes into automated ones that, in turn, save time for staff. These processes are innovative implementations of RiSE tools that may have application for your organization. We'll will demonstrate an online join that dynamically calculates dues during the process and branches depending on the type of membership. We'll also explore an event registration that determines the membership status of a newly entered event registrant and charges them different pricing depending on their status.

Watch the Recording Download the Webinar Slides