Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars

CAE Approved Logo

How to Maintain Value to Sponsors and Corporate Members in a World of Virtual Events

Date: Wednesday, May 27, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner

Moving from live conferences to virtual ones carries a wide range of challenges, not the least of which, is how do you provide value to your sponsors & corporate members if you no longer have physical booths and in-person meetings. Join us as we review creative ways to provide value including virtual trade shows, sponsor dashboards, directories with video presentations, virtual happy hours and much more.

Watch the Recording Download the Webinar Slides

No More Stored Procedures?!

Date: Wednesday, May 13, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Michelle Clemovich, Senior iMIS Consultant
Presenter: Randy Richter, Director of Technology, Partner

As IMIS moves away from on-premise SQL access. ATS has developed a creative solution to safely update existing records. Learn how you can update your existing data without the use of SQL jobs and stored procedures.

Watch the Recording Download the Webinar Slides
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Supporting Remote Staff Who Need to Use iMIS

Date: Wednesday, March 25, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner

Organizations are looking for the solutions to provide iMIS access to remote staff. The traditional methods of VPN and terminal servers can work but present their own challenges. Alternatively, many staff can perform the tasks of their job by using the iMIS Staff Site. This webinar will talk about some of the tools and techniques that can be implemented to support remote staff using iMIS. We will talk about some of the challenges with traditional models and some of the opportunities to use the latest iMIS solutions.

Watch the Recording Download the Webinar Slides
CAE Approved Logo

iMIS Cloud 101 - Preparing for the Future

Date: Wednesday, March 18, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Preparing for the iMIS Cloud doesn't just mean how to get your process and procedures cloud-ready once you have made the decision to move. Making sure your organization is ready can and should begin weeks, months, or more before the move to the iMIS Cloud. In this webinar, ATS staff discusses not only how to review current processes and procedures for cloud readiness, but, more importantly, ensuring that any new organizational initiates, reports, etc. are built "cloud-ready" from the beginning. Creating a focus on the iMIS Cloud now will provide a smoother transition in the future once the decision to upgrade to the iMIS Cloud is made.

Watch the Recording Download the Webinar Slides

Leveraging RiSE to Capture Important Information During the Join/Renew Process

Date: Wednesday, March 4, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Presenter: Laura Tidquist, Senior iMIS Consultant
Presenter: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Many organizations have a need to collect additional information when a prospect is joining or renewing. This webinar will provide examples of how to integrate a RiSE profile into the process to join using the RiSE checkout or the ATS Online Marketplace. We will discuss the best practices around what to ask in the profile and what to ask when the person joins or renews with the end goal of making the join/renew process streamlined for the prospects and members.

Watch the Recording Download the Webinar Slides