Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars

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iMIS Cloud 101 - Preparing for the Future

Date: Wednesday, March 18, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Preparing for the iMIS Cloud doesn't just mean how to get your process and procedures cloud-ready once you have made the decision to move. Making sure your organization is ready can and should begin weeks, months, or more before the move to the iMIS Cloud. In this webinar, ATS staff discusses not only how to review current processes and procedures for cloud readiness, but, more importantly, ensuring that any new organizational initiates, reports, etc. are built "cloud-ready" from the beginning. Creating a focus on the iMIS Cloud now will provide a smoother transition in the future once the decision to upgrade to the iMIS Cloud is made.

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Leveraging RiSE to Capture Important Information During the Join/Renew Process

Date: Wednesday, March 4, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Randy Richter, Director of Technology, Partner
Presenter: Laura Tidquist, Senior iMIS Consultant
Presenter: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

Many organizations have a need to collect additional information when a prospect is joining or renewing. This webinar will provide examples of how to integrate a RiSE profile into the process to join using the RiSE checkout or the ATS Online Marketplace. We will discuss the best practices around what to ask in the profile and what to ask when the person joins or renews with the end goal of making the join/renew process streamlined for the prospects and members.

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Help Us Help You - How to Maximize the Value of Your Support Requests

Date: Wednesday, November 20, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Jake Robida, Service Team Manager

Support requests can be a big expense for your organization, but there are ways you can maximize the value of your requests when you do need to ask for help. Join us as we discuss some of the most common requests we receive, and things you can do to avoid the need to submit tickets to begin with. For the times you do need to submit a ticket, we'll also cover things you can do to ensure that we're able to help you more quickly and efficiently.

Watch the Recording Download the Webinar Slides

iMIS Financial Functions- Where Are They Now?

Date: Wednesday, November 6, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Laura Tidquist, Senior iMIS Consultant

Are you still doing most of your financial functions in the iMIS desktop? In the newer versions of the staff site, more and more functionality has been moved to the web. Join us as we review what financial functionality has been moved to the staff site and what still remains in the desktop.

Watch the Recording Download the Webinar Slides

Alert! Using Process Automation Plus to Improve the Customer Experience

Date: Wednesday, October 2, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Michelle Clemovich, Senior iMIS Consultant

Are you looking to maximize out-of-the box iMIS to provide the best customer experience? Join us as we review how to make the most of Process Automation Plus Alerts. Alerts are not just to tell you when the mobile phone number is missing. You can customize messages that display when members and customers log into your website. Things like displaying custom messages beyond, “Hi! UserFirstName” when a user logs in will be demonstrated.

Watch the Recording Download the Webinar Slides