Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact us with comments, questions or to request a quote.

Webinars

Navigating Custom & Third-Party Integrations in Your Transition to iMIS EMS

Date: Wednesday, May 15, 2024

Time: 3:00 PM ET (1:00 PM MT)

Moderator: Randy Richter, Director of Technology, Partner, ATS

Transitioning to iMIS EMS is a significant step for any organization, offering a robust platform for managing membership, events, and fundraising. However, the success of this transition may depend on how well you manage your integrated third-party applications. Join us for an insightful webinar where we delve into the strategies and best practices for effectively planning and executing a smooth transition for your third-party applications.

Creating an Effective Internal EMS Team

Date: Wednesday, April 24, 2024

Time: 3:00 PM ET (1:00 PM MT)

Moderator: Ryan Rejda, iMIS Consultant, ATS

Embarking on a transition to EMS can be a daunting task for any organization. Join us as we review tips that will help your organization create an effective team to tackle the complexities of the move to EMS. We will review some nuances that can streamline project planning and execution. Whether you're transitioning to EMS or tackling other iMIS-related ventures, this session promises to equip you with actionable strategies and practical tips that you can implement immediately.

Roadmap to EMS: Upgrade Dashboard

Date: Wednesday, November 8, 2023

Time: 3:00 PM ET (1:00 PM MT)

Moderator: Michelle Clemovich, CiP, COWA, Lead iMIS Consultant
Moderator: Richard Banks, Sales Manager

Learn about the latest tool to make your journey to EMS smoother. We will review the new ASI Dashboard and talk about other ways to get ready to make the move while still in iMIS 2017. This is the fifth segment of the Roadmap to EMS series.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Roadmap to EMS: Data Hygiene

Date: Wednesday, November 30, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

In the fourth installment of this series, ATS will focus on the importance of clean data. This is crucial to any database, but further with no access to SQL in iMIS it becomes a showstopper. We will look at the "gotcha's" found in iMIS EMS. As well as talk about solutions to address these issues before you migrate.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Engaging Younger Members in Today's Technological Shifts

Date: Wednesday, September 21, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Sergei Dubograev, Founder, Clowder
Moderator: Richard Banks, Sales Manager

The constant change in technology, platforms, and distribution channels has shifted the way people consume and share content. The expectations of younger professionals (40 and below - Millennials. Yes, they are 40 now, as well as Gen-Zers and younger) who now make up over 50% of the work force and consume content drastically different than generations before. Join us as review how to communicate and engage this group in a way that is meaningful to them.

Watch the Recording in the ATS Learning Center Download the Webinar Slides