Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact us with comments, questions or to request a quote.

Webinars


Roadmap to EMS: Data Hygiene

Date: Wednesday, November 30, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

In the fourth installment of this series, ATS will focus on the importance of clean data. This is crucial to any database, but further with no access to SQL in iMIS it becomes a showstopper. We will look at the "gotcha's" found in iMIS EMS. As well as talk about solutions to address these issues before you migrate.

Register

Engaging Younger Members in Today's Technological Shifts

Date: Wednesday, September 21, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Sergei Dubograev, Founder, Clowder
Moderator: Richard Banks, Sales Manager

The constant change in technology, platforms, and distribution channels has shifted the way people consume and share content. The expectations of younger professionals (40 and below - Millennials. Yes, they are 40 now, as well as Gen-Zers and younger) who now make up over 50% of the work force and consume content drastically different than generations before. Join us as review how to communicate and engage this group in a way that is meaningful to them.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Removing Customizations - Stored Procedures

Date: Wednesday, August 31, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

SQL stored procedures are an easy way to update and manipulate data. However, with no SQL access in iMIS EMS this tool is going way. Join ATS, as we discuss strategies and solutions to eliminate the need for SQL stored procedures.

Watch the Recording in the ATS Learning Center Download the Webinar Slides

Customizing Profiles

Date: Wednesday, June 15, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Jake Robida, Service Team Manager
Moderator: Richard Banks, Sales Manager

Did you know that iMIS comes with an out-of-the-box profile for both individuals and organizations? Enhancing your profiles starts with these and off you go! Determining what information a member needs to see about fellow members or organizations is key. Today's learning objectives include:

  • Profiles vs My Account
  • What is included out-of-the-box
  • Making it configurable
  • iParts to consider using
  • To share or not share
Watch the Recording in the ATS Learning Center Download the Webinar Slides

Roadmap to iMIS EMS Series: Removing Customizations - SQL Views

Date: Wednesday, May 11, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Moderator: Michelle Clemovich, Senior iMIS Consultant
Moderator: Richard Banks, Sales Manager

SQL Views are an easy way to compile data for reporting. However, with no SQL access in iMIS EMS this tool will no longer exist. Join ATS, as we discuss strategies and solutions to eliminate the need for SQL views without losing the functionality SQL views provide.

This is part 2 in the ATS Road to iMIS Series. View part one.

Watch the Recording in the ATS Learning Center Download the Webinar Slides