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Using the ATS FTP Server

Introduction

Often, we need to send or receive data/files from clients, and for a number of reasons email may not be a viable solution. For example, reasons not to email the data or files may include:

  • Attachment size restrictions of the email program
  • Sensitivity of the data to be sent
  • Network restrictions on certain types of data or files

To send and receive files when email isn't an option ATS provides an FTP (File Transfer Protocol) server. Every client has their own username and password set, which is set up in advance by ATS staff. Each of these accounts has its own root or home directory that is inaccessible to any other account on the server. The user has full permissions to this folder, so you may add or delete files or folders at will. Only you and ATS can see anything in this folder. Additionally, there are two static folders which are read-only, and appear for every account. These are the /Public and /Resources folders. The /Public folder contains product brochures, or any other information that is publicly available. For the benefit of our clients the /Resources folder contains iMIS patches, demos of ATS software, and other iMIS utilities.

Connection Methods

For the examples below we use the free FileZilla FTP Client which has been tested and confirmed to work properly with the server. Using Windows Explorer as an FTP client is not recommended. Once you have downloaded and installed an FTP client of your choice you will be able to connect to the ATS FTP server by using one of the three allowed connection methods.

FTP over Explicit SSL (FTPES) - Recommended

Change your FTP client's encryption mode to FTPES, and connect to ftp.atsol.org (port 21). You will be prompted to accept the certificate - once you have done this, you will be connected over SSL.

Settings for FTP over Explicit SSL (FTPES)

FTP over Implicit SSL (FTPS)

Change your FTP client's encryption mode to FTPS, and connect to ftp.atsol.org (port 990). You will be prompted to accept the certificate - once you have done this, you will be connected over SSL.

Settings for FTP over Implicit SSL (FTPS)

Standard FTP

Just connect to ftp.atsol.org (port 21) with the username and password you have been provided.

Settings for Standard FTP

Troubleshooting

If you have any problems using or connecting to the ATS FTP Server please submit a help request via the ATS Client Support Portal.