The ATS Verint Bridge:
Powering Actionable Intelligence

Verint Enterprise Feedback Management is an award-winning platform that can help drive your Customer Experience.

Capture, analyze and act on customer feedback across all channels

Verint provides a wide range of services including the ability for iMIS clients to conduct surveys.

The Verint iMIS bridge provides two way integration. First, the bridge pushes iMIS contacts to Verint to complete surveys. This process can include any custom fields for iMIS. Then, using Verint tools you can build a multi-page survey solution with branching based on data in iMIS. When a survey is completed, completion data is sent back to iMIS as an activity record and can be used as an engagement metric.

Easy Does It: Integration Made Simple

The ATS methodology for bridges uses the iMIS API's to achieve the results you expect from a world-class integration. We work closely with third-party partners to use their API's in the most efficient manner. We pride ourselves on building integrations that work on many versions of iMIS. This means that when you upgrade iMIS the bridges will continue to work without having to be rewritten.

The results of this methodology include:

  • Compatibility with all versions of iMIS (unless otherwise noted) using the appropriate iMIS API's that work best with your version of iMIS.
  • The flexibility of on-premise or hosted models for the software.
  • Easy set-up and one-time configuration including installation services from ATS.