Now You’re Talking!
Upgrade Your Customer Care with the ATS Chat Module for iMIS

Have you used a website’s chat option to get a question answered quickly? Want to offer the same convenient customer service to your site’s visitors? Now you can with the ATS Chat Module for iMIS.

With a user-friendly chat interface, the ATS Chat Module makes communicating with your staff easier for your members and other customers. Since it integrates with iMIS, it makes providing excellent service to these visitors a simple process for your team while also reducing phone calls, enhancing engagement, and helping you gain an even better understanding of your members and their needs.

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Industry experts share the power of chat.

Here's How it Works

Chat Client Screenshot
  • A chat module – compatible with your association’s brand and design – is placed on as many pages of your website as needed for real-time, online communication with visitors.
  • An administrative portal, which can be integrated with your staff site, is created for use by designated chat agents.
  • When a visitor initiates a chat, the logged-in chat agent is notified via the portal. If he or she isn’t available, a message can be left for later response.
  • Via an intuitive user interface, the visitors iMIS record is automatically identified at the start of the session and can be accessed by the agent throughout the chat.
Chat Agent Screenshot
Chat List Screenshot
Match User Screenshot
  • At the sessions end, all chat text is automatically written to an iMIS activity record. This data can then be integrated with IQA queries and reports.

Webinars

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Making Remote Customer Service Easy with Website Chat

Date: Wednesday, April 29, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development

With staff working remotely, customer service can be a challenge. Have you used a website's chat options to get a question answered quickly? Would you like to offer the same immediate convenient customer service to your site's visitors? Now you can with the ATS Chat Module for iMIS. This module will allow you to easily assign remote staff members to answer questions in real time and record the dialog on the member's activity record. You can use chat to also send requested documents or assist in log-in issues.Join us as we review how chat can provide excellent customer service while making the process easy for remote staff.

Watch the Recording Download the Webinar Slides

Chat for iMIS- The Next Level in Customer Care

Date: Wednesday, May 29, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Brent Sitton, Director of Product Development
Presenter: Stephanie Mareski, Director of Member Support, EPCOR

Are you looking to provide unparalleled customer care support? Have you ever used a chat feature on another website and thought it could also benefit your community? Join us as we review how ATS' Chat module can do just that by integrating SnapEngage with iMIS to allow your community to get immediate help while also tracking that information on their individual iMIS record. During this webinar we will also explore how EPCOR is using the tool to provide world-class customer support and how they are leveraging the chat information for quality control and member engagement scoring.

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Chat for iMIS - Customer Service for Millennials

Date: Wednesday, February 22 2017

You've heard the numbers – Millennials will give you ONE opportunity to prove your value to them. If they can't find what they need immediately, that opportunity may be GONE.

Discover what one association has done to solve this pressing customer service need by implementing technology that Millennials prefer over phone calls. Byron Patterson of JCAPHO will walk us through how they have implemented online chat to provide immediate help at the instant the member or prospect is on the site trying to gain access.

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Upgrading Your Customer Care with the NEW ATS Chat Module for iMIS

Have you ever used the chat option on a website to get a question answered quickly? Do you wish you could offer the same convenient customer service to your site visitors? Now you can with the new ATS Chat Module for iMIS. The ATS Chat Module allows organizations to communicate with its members online, in real-time, while accessing their iMIS record and recording chat text. Join us as we review how it works.

Watch the Recorded Webinar Download the Webinar Slides