Support That Makes iMIS Work for Everyone

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Ready To Learn More & Discover What’s Possible?

Are you curious about moving to iMIS EMS or interested in learning about what ATS can do for your organization?
Get a custom quote or book a live demo today—we’ll show you exactly how it works.

Request a Quote or Live Demo

Webinars

IQA Troubleshooting; Account Creation and Role Management

Wednesday, June 10th @ 3:00 PM ET

Presenter: Calvin Farrell CiA, iMIS Consultant, ATS
Moderator: Richard Banks, Sales Manager

Struggling with user access errors, role assignment issues, or IQAs not returning results? In this webinar, we’ll walk through practical techniques for troubleshooting common iMIS IQA challenges related to account creation and role management. Learn how to identify user access limitations, correct IQA access settings, and ensure users receive the correct roles and permissions for a smoother member experience.

Register

Smarter Forms with iMIS. Populate, Simplify and Enhance User Experience

Wednesday, April 29th @ 3:00 PM ET

Presenter: Ryan Rejda, iMIS Consultant, ATS
Moderator: Richard Banks, Sales Manager

Learn how to use iMIS IQAs and Form Builder to create smarter, more intuitive forms. In this webinar, we’ll show how IQAs can prepopulate forms with existing data, making it easy for users to review and update their information without unnecessary re‑entry. Discover practical techniques for building flexible self‑service forms that are faster and easier for users to complete.

Watch

Using Expression Builder for Dues Pricing in iMIS

Wednesday, April 15th @ 3:00 PM ET

Presenter: Laura Tidquist, Senior iMIS Consultant, ATS
Moderator: Richard Banks, Sales Manager

Learn how to use Expression Builder in iMIS EMS to simplify and automate your dues pricing. In this session, we’ll demonstrate how to create dynamic pricing logic using calculated fields and conditional expressions—no complex SQL required.

See how you can adjust dues based on factors like member type, join date, or other criteria, all within a business object. By the end, you’ll be able to build flexible, accurate pricing rules that reduce manual work and improve consistency.

Watch

Streamlining Speaker Selection and Management with iMIS

Wednesday, March 18th @ 3:00 PM ET

Presenter:Brent Sitton, Director of Product Development, ATS

Still using spreadsheets to manage speaker assignments and requirements? In this webinar, we’ll demonstrate how an out-of-the-box solution in iMIS can streamline and optimize your speaker management process. Learn how to track speaker expertise by topic, maintain a history of speaking engagements, and capture audience feedback after each event. This data feeds directly into iMIS scoring, helping you identify the most qualified speakers for future programs based on subject matter and performance. You’ll also see how speakers can upload agreements and bios directly through the member portal, reducing manual work and improving data accuracy.

Watch

Take Your iMIS EMS Store to the Next Level

Wednesday, March 4th @ 3:00 PM ET

Presenter: Randy Richter, Director of Technology & Partner, ATS

iMIS EMS offers powerful tools to create a seamless, member-friendly eCommerce experience—and with the right approach, it can do even more. In this session, we’ll explore practical ways to streamline checkout and payment workflows, making it easier for members to complete transactions while improving accuracy and consistency behind the scenes.

We’ll also show how to reduce manual intervention, better manage invoices and payments, and strengthen reporting by ensuring iMIS remains the system of record for all eCommerce activity. The result is a smoother experience for members and cleaner, more reliable data for your staff.

Join us to learn how small, targeted improvements to your iMIS EMS store can lead to stronger engagement, clearer financial insight, and more efficient operations.

Watch the recording in the ats learning center