Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Tips for Keeping your iMIS Data Secure

Date: Wednesday, June 12, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Randy Richter, Director of Technology, Partner

It seems that every week we hear about another serious data breach at a company or organization that touches our daily lives and many of these can have catastrophic effects. Join us as we review tips and best practices to keeping your iMIS information secure. During this presentation we will review:

  • Cloud/hosted environment vs. onsite server deployments
  • Enabling password changes
  • Evaluating iMIS upgrades
  • What data you should be sharing with your chapters, affiliates & partners and how to do that in a secure manner
Register

Emergency Preparedness and Recovery

Date: Wednesday, May 1, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Ben Zastrocky, Senior Consultant
Presenter: Jeff Schwartzkopf, Implementation Manager, DBA

A disaster may strike anytime and damage your association's reputation and credibility - are you ready if it happens? This 30-minute webinar will discuss practical considerations for prevention as well as pragmatic approach to recovery. During this webinar we will touch on:

Watch the Recording Download the Webinar Slides

Creating a Strategic Annual Roadmap for your iMIS Initiatives

Date: Wednesday, April 17, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Beth Kampner, Senior Project Manager

In the coming year are you planning on upgrading iMIS, revamping your RiSE site or involved in any project that touches iMIS? Join us as we review the elements of an executive level plan that will help insure your projects stay on schedule and don't run into any unnecessary problems.

Watch the Recording Download the Webinar Slides

Tackling Complex Organization Objectives with a Custom Portal

Date: Wednesday, February 20, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephen Yoss, Partner, devmatics.io

An iMIS portal can be a powerful tool for communicating information to specific groups or simplifying complex workflows. Join us as we review new and innovative ways to extend existing iMIS functionality through an iMIS portal. During this presentation we will:

  • Demonstrate a single portal with multiple views based on the user's role
  • Show how you can leverage the visual appearance of RiSE
  • Show how organizations are utilizing portals for a world class member experience
Watch the Recording Download the Webinar Slides

Enhancing Your Member Journey with Process Automation

Date: Wednesday, December 12, 2018

Your members are your most valuable asset, but how do you keep them engaged without giving them information overload? Learn how to use Process Automation for onboarding, subscription management, increased participation, and more.

Watch Recorded Webinar Download the Webinar Slides