Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars

Enhancing Your Member Journey with Process Automation

Date: Wednesday, December 12, 2018

Your members are your most valuable asset, but how do you keep them engaged without giving them information overload? Learn how to use Process Automation for onboarding, subscription management, increased participation, and more.

Watch Recorded Webinar Download the Webinar Slides

Where Are They Now? Crystal Reports iMIS 20 vs. Staff Site iMIS 20

Date: Wednesday, November 28, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

Are you transitioning to the staff site and leaving desktop in the past, and you think you are leaving all your known and trusted crystal reports? You are asking yourself where can I find those reports that I used to run in the desktop in the staff site? The staff site has several out-of-the box SSRS reports and queries that give you the same data as what was captured in crystal reports but in a new format. Join us as we find those old crystal reports you know and love as SSRS reports in the staff site.

Watch Recorded Webinar Download the Webinar Slides

Lesser Known Features of RiSE

Date: Wednesday, November 14, 2018

Are you considering an upgrade to iMIS 2017? The latest version of iMIS uses the power of RiSE to improve your overall staff site and member site experience. You may be aware of the basic abilities of RiSE, but there is even more to be uncovered! Join us as we review some of the lesser known CMS features that have been added to RiSE in recent versions.

Watch Recorded Webinar Download the Webinar Slides

15 Tips and Tricks to Make Your Member Experience a Treat

Date: Wednesday, October 31, 2018

ATS works on hundreds of projects a year designed to improve the member experience and help streamline association's internal processes. This webinar will highlight some ideas and solutions that you can implement immediately to leverage your investment in iMIS. Join us as we review helpful hints for:

  • Log-in
  • Create account
  • Name Badges
  • RiSE
  • Dashboards
  • Staff Site
  • and MUCH MORE!
Watch Recorded Webinar Download the Webinar Slides

4 Dashboards Every Organization Should Have and Tips for Creating Them

Date: Wednesday, October 17, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

Dashboards offer a real-time snapshot of what's going on in your organization, but what should they include? Join us as we review best practices of how to assess what information to include, how to create a dashboard, and how to deploy them. The four dashboards we will be focusing on are Events, Dues, CEO Overview and Membership Snapshot.

Watch Recorded Webinar Download the Webinar Slides