Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Emergency Preparedness and Recovery

Date: Wednesday, May 1, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Ben Zastrocky, Senior Consultant
Presenter: Jeff Schwartzkopf, Implementation Manager, DBA

A disaster may strike anytime and damage your association's reputation and credibility - are you ready if it happens? This 30-minute webinar will discuss practical considerations for prevention as well as pragmatic approach to recovery. During this webinar we will touch on:

Register

Creating a Strategic Annual Roadmap for your iMIS Initiatives

Date: Wednesday, April 17, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Beth Kampner, Senior Project Manager

In the coming year are you planning on upgrading iMIS, revamping your RiSE site or involved in any project that touches iMIS? Join us as we review the elements of an executive level plan that will help insure your projects stay on schedule and don't run into any unnecessary problems.

Watch the Recording Download the Webinar Slides

Tackling Complex Organization Objectives with a Custom Portal

Date: Wednesday, February 20, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephen Yoss, Partner, devmatics.io

An iMIS portal can be a powerful tool for communicating information to specific groups or simplifying complex workflows. Join us as we review new and innovative ways to extend existing iMIS functionality through an iMIS portal. During this presentation we will:

  • Demonstrate a single portal with multiple views based on the user's role
  • Show how you can leverage the visual appearance of RiSE
  • Show how organizations are utilizing portals for a world class member experience
Watch the Recording Download the Webinar Slides

Enhancing Your Member Journey with Process Automation

Date: Wednesday, December 12, 2018

Your members are your most valuable asset, but how do you keep them engaged without giving them information overload? Learn how to use Process Automation for onboarding, subscription management, increased participation, and more.

Watch Recorded Webinar Download the Webinar Slides

Where Are They Now? Crystal Reports iMIS 20 vs. Staff Site iMIS 20

Date: Wednesday, November 28, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

Are you transitioning to the staff site and leaving desktop in the past, and you think you are leaving all your known and trusted crystal reports? You are asking yourself where can I find those reports that I used to run in the desktop in the staff site? The staff site has several out-of-the box SSRS reports and queries that give you the same data as what was captured in crystal reports but in a new format. Join us as we find those old crystal reports you know and love as SSRS reports in the staff site.

Watch Recorded Webinar Download the Webinar Slides