Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars


Help Us Help You - How to Maximize the Value of Your Support Requests

Date: Wednesday, November 20, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Jake Robida, Service Team Manager

Support requests can be a big expense for your organization, but there are ways you can maximize the value of your requests when you do need to ask for help. Join us as we discuss some of the most common requests we receive, and things you can do to avoid the need to submit tickets to begin with. For the times you do need to submit a ticket, we'll also cover things you can do to ensure that we're able to help you more quickly and efficiently.

Watch the Recording Download the Webinar Slides

iMIS Financial Functions- Where Are They Now?

Date: Wednesday, November 6, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Laura Tidquist, Senior iMIS Consultant

Are you still doing most of your financial functions in the iMIS desktop? In the newer versions of the staff site, more and more functionality has been moved to the web. Join us as we review what financial functionality has been moved to the staff site and what still remains in the desktop.

Watch the Recording Download the Webinar Slides

Alert! Using Process Automation Plus to Improve the Customer Experience

Date: Wednesday, October 2, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Michelle Clemovich, Senior iMIS Consultant

Are you looking to maximize out-of-the box iMIS to provide the best customer experience? Join us as we review how to make the most of Process Automation Plus Alerts. Alerts are not just to tell you when the mobile phone number is missing. You can customize messages that display when members and customers log into your website. Things like displaying custom messages beyond, “Hi! UserFirstName” when a user logs in will be demonstrated.

Watch the Recording Download the Webinar Slides

Break the Stigma - "RiSE Can't do THAT!"

Date: Wednesday, August 7, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Tip Ramsay, Creative Director

We hear it a lot, "RiSE can't do THAT!" During this presentation we will bust this myth and demonstrate RiSE's capability to be configured and customized to produce beautiful and sophisticated design & layout for your website.

Join us as we show examples, review techniques, and discuss some lesser known feature/options that will allow you to bend RiSE to your will.

Watch the Recording Download the Webinar Slides

Revolutionizing the Utilization of Data with Dashboards and IQA's

Date: Wednesday, July 10, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Brent Sitton, Director of Product Development

Are your executives and managers still requesting reports to keep them updated on what is going on in your organization? Join us as we review how associations are leveraging IQA's and Dashboards to get top-level, on-demand, real-time information. We will review the essential Dashboard components for membership, event registration, executive overview, donations and much more. We will also take a look at utilizing Dashboards for the iMIS Cloud.

Watch the Recording Download the Webinar Slides