ATS iParts For iMIS: Adding Another Piece To iMIS Performance

Getting the Most Out of your RiSE Website by Leveraging iParts

Date: Wednesday, October 26, 2022

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Jake Robida, Service Team Manager

Moderator: Richard Banks, Sales Manager

iParts are the building blocks of every RiSE websites, but do you know what they are all used for? Join us as we discuss the most popular and some of the lesser known iParts available in iMIS.

Making Remote Customer Service Easy with Website Chat

Date: Wednesday, April 29, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Brent Sitton, Director of Product Development

With staff working remotely, customer service can be a challenge. Have you used a website's chat options to get a question answered quickly? Would you like to offer the same immediate convenient customer service to your site's visitors? Now you can with the ATS Chat Module for iMIS. This module will allow you to easily assign remote staff members to answer questions in real time and record the dialog on the member's activity record. You can use chat to also send requested documents or assist in log-in issues.Join us as we review how chat can provide excellent customer service while making the process easy for remote staff.

Certification Made Easy

Date: Wednesday, February 12, 2020

Time: 3:00 PM ET (1:00-2:00 PM MT)

Presenter: Beth Kampner, Senior Project Manager

Presenter: Brent Sitton, Director of Product Development

Moderator: Richard Banks, Sales Manager

Do you have a certification and/or continuing education program where people earn credits based on information that is (or can be) stored in Activities? There may be a simpler solution for you than the full-blown iMIS Certification module. Even if you have minimum requirements and different types of credits which can/must be earned, this could be the out-of-the-box solution you have dreamed of! In this webinar, we’ll show you how ATS has created a series of iParts that can be configured to your specifications for maintaining your continuing education needs.

Chat for iMIS- The Next Level in Customer Care

Date: Wednesday, May 29, 2019

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Brent Sitton, Director of Product Development

Presenter: Stephanie Mareski, Director of Member Support, EPCOR

Are you looking to provide unparalleled customer care support? Have you ever used a chat feature on another website and thought it could also benefit your community? Join us as we review how ATS' Chat module can do just that by integrating SnapEngage with iMIS to allow your community to get immediate help while also tracking that information on their individual iMIS record. During this webinar we will also explore how EPCOR is using the tool to provide world-class customer support and how they are leveraging the chat information for quality control and member engagement scoring.

Advanced IQA Layout and Formatting with ATS Custom Query Display iPart

Date: Wednesday, May 16, 2018

iMIS gives associations the ability to conduct extensive queries, but if you're like many of our customers, you've found the output format less than ideal. ATS created the Custom Query Display iPart in response to this need. Join us to learn about the freedom and flexibility this iPart provides to take control over your query results layout and formatting.