Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.


Finding Your iMIS Data with Dashboards

Date: Wednesday, April 11

Time: 3:00 PM ET (1:00-1:30 PM MT)

Co-Presenter: Stephanie Harms, Technical Support Specialist
Co-Presenter: Rob Miller, Senior VP of Business Development Strategic Planning and Operations, 340B Health
Co-Presenter: Evangeline SoleynJohn, Senior Manager, Database Systems, 340B Health

iMIS provides you with out-of-the-box dashboards that display information most commonly wanted by associations. These dashboards are created with a one size fits all approach, but your association may not fit that mold. Join us for a case study with 340B Health as we discover ways to customize these dashboards and provide information pertinent to your staff and executive board all in one location.

CAE Credit: 0.5


Automate Everyday Tasks with Process Automation

Date: Wednesday, March 28, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

Process Automation and Process Automation PLUS can take those monotonous tasks and do them for you! Alerts and scheduled tasks give your members the personal touch they are looking for when visiting your website or receiving an email from your staff. After a member joins, you can walk them through setting up their user profile with alerts as well as send out an email series based on join or renew dates. You can even send a birthday message to your members using a scheduled task! Join us as we go through the basics of how you can make Process Automation and Process Automation PLUS work for you.


30 Tips & Tricks to Keep iMIS Running Smoothly

Date: Wednesday, February 14, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Randy Richter, Director of Technology Solutions, ATS Partner

One of life's true ironies is "we don't know what we don't know." Join us as we review 30 iMIS tips & tricks that can help your organization become more effective and efficient in 2018.

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Top 5 Things to Watch Out for When Upgrading to iMIS 2017

Date: Wednesday, January 24, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Co-Presenter: Laura Tidquist, Technical Support Manager
Co-Presenter: Jeff Schwartzkopf, Implementation Manager

Are you planning to upgrade to iMIS 2017 this year? Join us as we review the top 5 things that cause organizations trouble when upgrading to this latest version of iMIS.

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Thinking of Moving to a Hosted iMIS Solution? What You Need to Know

Is your organization considering moving iMIS and your infrastructure over to a hosted environment? Join us as we touch on what you need to know including needs assessment, network design, cloud-based services, security and much more. We will also review the pros and cons of a hosted solution versus an in-house server environment.

Watch the Recorded Webinar Download the Webinar Slides