Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.


Tips to Extend Your Event's Reach & Revenue

Date: Wednesday, June 13, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Co-Presenter: Ben Zastrocky, Senior Consultant
Co-Presenter: Jodi Ray, Channel Manager, Blue Sky eLearn
Co-Presenter: Bill Mott, Director, Online Event Solutions, Freeman

Join us to learn strategies to extend the life of your highly valued events! We will discuss tips on integrating your event content with other areas of your association and marketing and organizing your content to effectively reach and engage the 80% of your audience who are not attending. We will also review how iMIS can streamline the access, tracking and monetization of these events.

Ultimately, success will include new revenue streams, increased member registrations at future events, and higher member satisfaction and value to help you retain and gain new members.

CAE Credit: 0.5


Best Practices for Month-End Procedures with iMIS & Your Accounting Solution

Date: Wednesday, May 2, 2018

Is it time for a review of your organization's month-end procedures in order to streamline your process of posting from iMIS to your accounting solution? Are you creating your road map for when the iMIS Desktop is no longer available? Is your organization thinking of moving to the cloud for iMIS or your accounting solution and wondering what possible implications may occur? This webinar will discuss best practices for month-end close and what options you have in iMIS, from both the staff site and desktop, to integrate to various accounting solutions.

Watch Recorded Webinar Download the Webinar Slides

Finding Your iMIS Data with Dashboards

Date: Wednesday, April 11

iMIS provides you with out-of-the-box dashboards that display information most commonly wanted by associations. These dashboards are created with a one size fits all approach, but your association may not fit that mold. Join us for a case study with 340B Health as we discover ways to customize these dashboards and provide information pertinent to your staff and executive board all in one location.

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Automate Everyday Tasks with Process Automation

Date: Wednesday, March 28, 2018

Process Automation and Process Automation PLUS can take those monotonous tasks and do them for you! Alerts and scheduled tasks give your members the personal touch they are looking for when visiting your website or receiving an email from your staff. After a member joins, you can walk them through setting up their user profile with alerts as well as send out an email series based on join or renew dates. You can even send a birthday message to your members using a scheduled task! Join us as we go through the basics of how you can make Process Automation and Process Automation PLUS work for you.

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30 Tips & Tricks to Keep iMIS Running Smoothly

Date: Wednesday, February 14, 2018

One of life's true ironies is "we don't know what we don't know." Join us as we review 30 iMIS tips & tricks that can help your organization become more effective and efficient in 2018.

Watch Recorded Webinar Download the Webinar Slides