Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars

4 Dashboards Every Organization Should Have and Tips for Creating Them

Date: Wednesday, October 17, 2018

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

Dashboards offer a real-time snapshot of what's going on in your organization, but what should they include? Join us as we review best practices of how to assess what information to include, how to create a dashboard, and how to deploy them. The four dashboards we will be focusing on are Events, Dues, CEO Overview and Membership Snapshot.

Register

STOP THE DUPLICATE RECORD MADNESS!

Date: Wednesday, August 8, 2018

How much time are you devoting to researching and eliminating duplicates? What is your cost of extra mailings due to having duplicate records or even the cost in your members' perception of your data quality? How does it affect your ability to make decisions on inaccurate data? In this webinar, we'll look at all the tools available to you to help prevent and eliminate duplicates. We'll look at out-of-the-box iMIS tools as well as some best practices that have made life bearable for ATS clients when dealing with potential duplicate records. Life is too short to waste time resolving duplicates! You don’t want to miss this webinar for your sanity's sake.

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Managing Your Member Profiles and Member Searches

Date: Wednesday, July 25, 2018

Every organization wants to view different information about their current and prospective members when viewing their profile in the staff site and requires different criteria when searching for members. In this webinar, we will review best practices for updating your staff site profiles and searches to easily find and update your members' information.

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Top Reasons Why Everyone in the iMIS Community Should Use Mobile Engagement Scoring

Date: Wednesday, July 11, 2018

Did you know iMIS Engagement Scoring can help you determine which members will renew and which will lapse? In this webinar, we will share why it is imperative for associations to use iMIS data to monitor member engagement. By the end of this webinar, you will:

  • Discover key performance indicators (KPIs)
  • Identify at-risk and evangelist members
  • Implement mobile engagement scoring into everyday data
  • Learn how to boost your association's bottom line and increase your ROI through member engagement scoring
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IQA Groups: How Can I Use Them?

Date: Wednesday, June 27, 2018

When using IQA groups, you can lock down different paths of your website and staff site to only certain member types, individuals who purchased a certain product, committee members, and so much more! If you can query on the date, then you can create a group. Join us as we go over creating IQA groups to secure web pages and create event pricing groups.

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