Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.

Webinars

Creating Your Own Event Badge Using Report Builder

Date: Wednesday, September 20, 2017

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

Can't use the out of the box event badges? Using a mail merge procedure to print badges from Word? There is no need to deal with Visual Studio, you can use an IQA and Report Builder to create your very own badges. Add your logo, attendee information, and even a barcode! In this webinar, we will show you how to modify the out of the box event badge and design it to fit your organization's needs.

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Oh, Crystal Ball, please tell me, IQA, Dashboard, or SSRS?

Date: Wednesday, August 23, 2017

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Stephanie Harms, Technical Support Specialist

As the desktop slowly disappears, so are Crystal reports. Before you start converting all of your reports to SSRS, ask yourself, is this the right decision? You have so many more options now! With the ability to display information in different ways throughout the staff and member sites, do we really need all of these reports in SSRS? In this webinar, we will talk about all your many options. Come peer inside the Crystal Ball with us!

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Making the Staff Site Yours

Date: Wednesday, July 12, 2017

Time: 3:00 PM ET (1:00-1:30 PM MT)

Co-Presenter: Jennifer Case, Senior Director, Business Systems, CompTIA
Co-Presenter: Christine Smith, Director of Business Development

Transitioning from the desktop to the staff site is like trading in your old flip phone for that shiny new smart phone. The basic functionality remains, but now you have even more features to uncover to aid your association and its membership. By working together to determine the best path for their association, ATS' Christine Smith and CompTIA's Jennifer Case created a one of a kind staff site using out of the box features. They customized page layouts, catered default queries and reports to their needs, and created new navigation to allow staff to find information faster and more efficiently. In this webinar, you will learn best practices from ATS' work with CompTIA and how they customized the staff site so staff could better deliver the products and education they provide to their members.

Watch the recorded webinar Download the webinar slides

Engagement, Dashboards, and Bridges. Oh My!

Date: Wednesday, June 21, 2017

According to a new benchmarking report from Advanced Solutions International (ASI), retention rates are slipping, but what information can you gather from your membership to turn this statistic around? The answer is engagement. In iMIS Q4, ASI released engagement scoring based on information found in your database. However, your association collects even more data from your third party vendors. Why not bring all that data into iMIS to determine your members’ overall engagement? In this webinar, we will discuss how you can tailor your engagement dashboards using all of your members’ data.

Watch the recorded webinar Download the webinar slides

Myths about iMIS Functionality, DEBUNKED!

Date: Wednesday, May 10, 2017

Many organizations ask themselves, "Is there something better than iMIS out there?" This question generally comes up due to staff not fully understanding what iMIS can do. Switching AMS/CMS platforms can be an expensive and lengthy process. In this webinar, we will discuss some of the major reasons that iMIS users tend to look at solutions other than iMIS. We will explore concerns of marketing, website, ecommerce, sales management, event management, reporting, and other key topics to show how iMIS can be successfully used to fulfill these needs.

Watch the Recorded Webinar Download the Webinar Slides