Helpdesk Services

iMIS can be complex, and your staff may face many challenges with implementation and navigation of the interface. Everyone, from your IT staff to your customer service representatives, could use a little support during their interaction with iMIS to help answer any questions that may arise.

ATS offers quality answers to any question you or your staff may have. Our nearly 20 years of experience means support for:

  • All versions of iMIS
  • All areas of your iMIS product
  • Brand new iMIS Implementations
  • Upgrades of existing iMIS Implementations

Allowing us to handle the help desk aspect of your iMIS installation will allow your IT staff to focus on developing new functionality rather than being inundated with support questions. ATS' knowledgeable and courteous Staff will solve any problem, answer any question and is available for:

  • Remote assistance via email
  • Remote assistance via phone
  • On-site assistance at your request

We work hard to provide a support solution that will suit your organization’s needs while keeping cost at a minimum.

Contact Us

Contact us to discuss a helpdesk solution that will work for your organization.


Myths about iMIS Functionality, DEBUNKED!

Date: Wednesday, May 10, 2017

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Randy Richter, Director of Technology Solutions, ATS Partner

Many organizations ask themselves, "Is there something better than iMIS out there?" This question generally comes up due to staff not fully understanding what iMIS can do. Switching AMS/CMS platforms can be an expensive and lengthy process. In this webinar, we will discuss some of the major reasons that iMIS users tend to look at solutions other than iMIS. We will explore concerns of marketing, website, ecommerce, sales management, event management, reporting, and other key topics to show how iMIS can be successfully used to fulfill these needs.

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Moving from the Desktop to Staff Site

Date: Wednesday, April 26, 2017

Time: 3:00 PM ET (1:00-1:30 PM MT)

Presenter: Randy Richter, Director of Technology Solutions, ATS Partner

Staff Site is revolutionizing the way users interact with iMIS. In the future, ASI will not be providing a desktop client for iMIS. Join us as we review tips and best practices for moving from Desktop to Staff Site. We will also touch on strategies that will help organizations build the staff view into the iMIS they always dreamed of.

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Latest Innovations for Online Join and Renew with iMIS

Date: Wednesday, April 12, 2017

Are you looking to implement online join/renew or improve your current process? This webinar will discuss what is possible with the iMIS RiSE online/renew process. In addition, we will demonstrate some of the advanced join/renew capabilities possible with the ATS Online Marketplace.

Watch the recorded webinar Download the Webinar Slides

Keeping your iMIS System in Tip Top Shape

Date: Wednesday, March 29, 2017

This webinar will provide tips and tricks on keeping your iMIS system running smoothly. We will address general performance tips as well as regular maintenance tasks to maximize performance including:

  • Rebuilding indexes
  • Deleting/purging records
  • Looking for orphaned records
  • Shrink your iMIS database
  • Looking at event logs
  • Find views that are broken, fix or remove
  • Find and update records with no LAST_UPDATED
  • Records with missing demographic records
Watch the Recorded Webinar Download the Webinar Slides

Linking in RiSE

Date: Wednesday, March 08, 2017

Join us as we review the different linking techniques within RiSE as well as the pros and cons of using these different methods. We will illustrate the difference between relative vs. absolute URLs in hyperlinks and how this can be a "gotcha" when developing site content on a staging environment. We will also review best practices for linking in RiSE.

Watch the Recorded Webinar Download the Webinar Slides