Now You’re Talking!
Upgrade Your Customer Care with the ATS Chat Module for iMIS

Have you used a website’s chat option to get a question answered quickly? Want to offer the same convenient customer service to your site’s visitors? Now you can, with the ATS Chat Module for iMIS.

With a user-friendly chat interface, the ATS Chat Module makes communicating with your staff a snap for your members and other customers. Since it integrates with iMIS, it makes providing excellent service to these visitors a simple process for your team while also reducing phone calls, enhancing engagement, and helping you gain an even better understanding of your members and their needs.

Related Resources

Here are a couple of articles on the power of chat from industry experts.

Here's How it Works

  • Chat Client Screenshot A chat module – compatible with your association’s brand and design – is placed on as many pages of your website as needed for real-time, online communication with visitors.
  • An administrative portal, which can be integrated with your staff site, is created for use by designated chat agents.
  • When a visitor initiates a chat, the logged-in chat agent is notified via the portal. If he or she isn’t available, a message can be left for later response.
  • Chat Agent Screenshot Via an intuitive user interface, the visitor’s iMIS record is automatically identified at the start of the session – and can be accessed by the agent throughout the chat.
  • Chat List Screenshot Match User Screenshot At the session’s end, all chat text is automatically written to an iMIS activity record. This data can then be integrated with IQA queries and reports.

For more information and pricing, please request a quote at your convenience.

Webinars

Chat for iMIS - Customer Service for Millennials

Date: Wednesday, February 22 2017

You've heard the numbers – Millennials will give you ONE opportunity to prove your value to them. If they can't find what they need immediately, that opportunity may be GONE.

Discover what one association has done to solve this pressing customer service need by implementing technology that Millennials prefer over phone calls. Byron Patterson of JCAPHO will walk us through how they have implemented online chat to provide immediate help at the instant the member or prospect is on the site trying to gain access.

Watch the Recorded Webinar Download the Webinar Slides

Upgrading Your Customer Care with the NEW ATS Chat Module for iMIS

Have you ever used the chat option on a website to get a question answered quickly? Do you wish you could offer the same convenient customer service to your site visitors? Now you can with the new ATS Chat Module for iMIS. The ATS Chat Module allows organizations to communicate with its members online, in real-time, while accessing their iMIS record and recording chat text. Join us as we review how it works.

Watch the Recorded Webinar Download the Webinar Slides